Return & Refund Policy

At Urban Gulf, we want you to love your purchase. If you're not completely happy, we’ve made our return and refund process simple and hassle-free.

✅ Return Eligibility

You can request a return within 7 days of delivery if:

  • The item is unused, in its original packaging, and in the same condition as received

  • The request is made within 7 days of receiving your order

  • You provide proof of purchase (e.g., order number or receipt)

❌ Non-Returnable Items

We cannot accept returns for:

  • Items that are used, damaged, or altered

  • Requests made after 7 days of delivery

  • Final sale, clearance, or promotional items

  • Gift cards or giveaway items

🔁 How to Return an Item

  1. Email us at 📧 urbangulfofficial7@gmail.com with your order number and reason for return

  2. Our team will review your request and send you return instructions

  3. Ship the item back — return shipping is the customer’s responsibility, unless the item was incorrect or damaged

  4. Once we receive and inspect the return, your refund will be processed within 5–7 business days

💸 Refund Details

  • Refunds are issued to your original payment method

  • Your bank or payment provider may take additional time to reflect the refund

  • You will receive an email confirmation once your refund is processed

📦 Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us right away:

📧 urbangulfofficial7@gmail.com

Please include:

  • Your order number

  • Clear photos of the item received

We’ll arrange a free replacement or a full refund, depending on the issue.

🛑 Late or Missing Refunds

If you haven’t received your refund:

  1. Check with your bank or payment provider

  2. Still no update? Contact us — we’ll be happy to help

📧 urbangulfofficial7@gmail.com

💬 Need Help?

We’re here to assist you every step of the way.
📧 urbangulfofficial7@gmail.com
📍 Serving customers across the United Arab Emirates and Saudi Arabia